Shipping Policy

Last updated: 8 September 2026

Shipping destinations and currency

We currently ship to selected European destinations shown at checkout. Storefront prices are displayed in EUR.

Dispatch location and processing

All orders are fulfilled and dispatched from our fulfilment location in Ningbo, Zhejiang, China. Orders are normally processed within 1–3 business days. Processing may take longer during peak periods, Chinese public holidays or when additional address or payment checks are required.

Shipping methods, prices and delivery estimates

Available shipping methods, the current shipping price and an estimated delivery range are shown at checkout after you enter the destination address. We do not currently promise a fixed free-shipping threshold. Delivery estimates begin after dispatch and are not guaranteed. Customs checks, carrier disruptions, severe weather and local public holidays may cause delays.

Tracking

When tracking is available, tracking details will be sent after dispatch. Tracking updates may take a few business days to appear after the carrier receives the parcel.

VAT, customs duty and carrier fees

Any tax or duty collected by us will be shown before you complete payment. If a charge is not collected at checkout, the recipient may be required by the destination customs authority or carrier to pay import VAT, customs duty or a customs-clearance or handling fee before delivery. The amount and treatment depend on the destination country, order value, product classification and applicable law.

Please review the checkout total carefully. Unless the checkout expressly states that duties and taxes are included, they should not be assumed to be prepaid.

Address accuracy and delivery problems

Please provide a complete and accurate delivery address, including apartment number, postcode and a reachable telephone number where required by the carrier. If a parcel is returned because the address is incorrect, incomplete, refused or unclaimed, we may deduct reasonable return and reshipment costs from any refund where permitted by law.

If tracking shows an unusual delay, or your parcel arrives damaged, please contact us with your order number. Keep the packaging and provide clear photos for damage claims.