Return Policy

Last updated: 8 September 2026

14-day right of withdrawal

If you are an eligible consumer in the European Economic Area or another jurisdiction with an equivalent mandatory right, you may notify us within 14 days after you, or a person nominated by you, receives the goods that you wish to withdraw from the online purchase. You do not need to give a reason.

To exercise this right, contact us with your order number and a clear statement that you wish to withdraw. After notifying us, send the goods back within 14 days using the return instructions we provide.

Condition of returned goods

You may inspect goods as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Please return all components and, where reasonably possible, the original packaging.

Return costs and refunds

For a change-of-mind withdrawal, you are responsible for the direct cost of returning the goods unless we agree otherwise or applicable law requires us to cover it. Do not send a parcel to the dispatch address without receiving return instructions first.

We will refund eligible payments, including the cost of our least expensive standard delivery method offered for the order. Additional cost for an upgraded or express method is not refundable unless required by law. We will make the refund without undue delay and no later than 14 days after receiving your withdrawal notice, but we may withhold it until we receive the goods or you provide evidence that they were sent back, whichever occurs first. Refunds are normally made to the original payment method.

Exceptions

The statutory withdrawal right may not apply to goods made to your specifications or clearly personalised, sealed goods that are not suitable for return for health-protection or hygiene reasons after unsealing, or other categories excluded by applicable law. An exception will be applied only where the legal conditions are met.

Damaged, faulty or incorrect goods

If an item arrives damaged, faulty or incorrect, please contact us promptly with your order number and clear photos. We will provide an appropriate repair, replacement, price reduction or refund and cover necessary return costs where required. Nothing in this policy limits mandatory legal-guarantee or other statutory consumer rights in your country.