Shipping Policy

Last updated: 16 September 2026

Shipping destinations and currency

This policy covers European destinations served by Woolique Living Studio (wooliqueliving.com), including the European Union and the United Kingdom, as available at checkout. Storefront prices are displayed in EUR.

Dispatch location and processing

Orders are dispatched from China. Orders are normally processed within 1–3 business days. Processing may take longer during peak periods, Chinese public holidays or when additional address or payment checks are required.

Shipping methods, prices and delivery estimates

For eligible European destinations, standard shipping costs €12.95 for orders below €119. Orders of €119 or more qualify for free standard shipping. The applicable order value and final shipping charge are shown at checkout.

Estimated transit time is 8–20 calendar days after dispatch. Calendar days include weekends. The normal processing time of 1–3 business days is additional and is not included in the transit estimate. These are estimates, not guaranteed delivery dates. Customs checks, carrier disruptions, severe weather and local public holidays may cause delays. Available shipping methods and charges are shown at checkout after you enter the destination address.

Tracking

When tracking is available, tracking details will be sent after dispatch. Tracking updates may take a few business days to appear after the carrier receives the parcel.

VAT, customs duty and carrier fees

Any tax or duty collected by us will be shown before you complete payment. If a charge is not collected at checkout, the recipient may be required by the destination customs authority or carrier to pay import VAT, customs duty or a customs-clearance or handling fee before delivery. The amount and treatment depend on the destination country, order value, product classification and applicable law.

Please review the checkout total carefully. Unless the checkout expressly states that duties and taxes are included, they should not be assumed to be prepaid.

Address accuracy and delivery problems

Please provide a complete and accurate delivery address, including apartment number, postcode and a reachable telephone number where required by the carrier. If a parcel is returned because the address is incorrect, incomplete, refused or unclaimed, we may deduct reasonable return and reshipment costs from any refund where permitted by law.

If tracking shows an unusual delay, or your parcel arrives damaged, please contact us with your order number. Keep the packaging and provide clear photos for damage claims.